Shipping Policy

Shipping Policy – Penhouse.in

1. Customer Support
   For any shipping-related queries, contact us at:
   Phone: +91 801 522 4527
   Email: support@penhouse.in
2. Shipping Methods & Charges within India
   • Shipping options are shown during checkout.
   • Charges are calculated based on your location and the weight of the items in your order.
3. Shipping Methods Outside India
   • Shipping cost will be calculated automatically with DHL API and will be shown during checkout.
   • Charges are calculated based on your location and the weight of the items in your order.
4. Order Processing Time
   • Orders placed before 2:00 PM (Monday to Saturday) are usually dispatched the same day.
   • Orders placed after 2:00 PM are shipped the next business day.
   • Orders placed on Sundays or public holidays are shipped on the following working day.
   • Note: We take extra care to inspect each product before dispatch to ensure quality and defect-free delivery, which may cause slight delays in rare cases.
5. Delivery Address Rules
   • Delivery addresses cannot be changed after the order is placed.
   • We do not ship to P.O. boxes.
6. International Shipping
   • International orders may be subject to customs duties and import taxes.
   • These charges are the responsibility of the customer.
   • We recommend checking with your local customs office for applicable charges before ordering.
7. Order Tracking
   • Once your order is dispatched, a tracking number will be emailed to you.
   • You can track your shipment directly on the courier’s website using this tracking number.
8. Returns & Refunds
   • For full details on how to return an item or request a refund, please refer to our Returns & Refunds Policy.