Customer Support For any shipping-related queries, contact us at: Phone: +91 801 522 4527 Email: support@penhouse.in
Shipping Methods & Charges within India
Shipping options are shown during checkout.
Charges are calculated based on your location and the weight of the items in your order.
Shipping Methods Outside India
Shipping cost will be calculated automatically with DHL API and will be shown during checkout.
Charges are calculated based on your location and the weight of the items in your order.
Order Processing Time
Orders placed before 2:00 PM (Monday to Saturday) are usually dispatched the same day.
Orders placed after 2:00 PM are shipped the next business day.
Orders placed on Sundays or public holidays are shipped on the following working day.
Note: We take extra care to inspect each product before dispatch to ensure quality and defect-free delivery, which may cause slight delays in rare cases.
Delivery Address Rules
Delivery addresses cannot be changed after the order is placed.
We do not ship to P.O. boxes.
International Shipping
International orders may be subject to customs duties and import taxes.
These charges are the responsibility of the customer.
We recommend checking with your local customs office for applicable charges before ordering.
Order Tracking
Once your order is dispatched, a tracking number will be emailed to you.
You can track your shipment directly on the courier’s website using this tracking number.
Returns & Refunds
For full details on how to return an item or request a refund, please refer to our Returns & Refunds Policy.